Terms of service

Welcome to House of Breads ("we", "us", "our"). By placing an order or using our website houseofbreads.in, you agree to the following terms:

1. Nature of Products All products sold on House of Breads are sourced from registered food manufacturers and vendors. Our offerings include  breads, cookies, toffees, coffee, and baking products, Beverages, Gift hampers, Baking essentials, bakery items, organic & health products

2. Food Quality & Safety — Manufacturer's Responsibility As a vendor-based marketplace, House of Breads acts as a reseller/distributor. The quality, safety, ingredients, allergens, shelf life, and manufacturing standards of all food products are the sole responsibility of the respective manufacturer or producer. We ensure all our vendor partners comply with applicable food safety regulations under the Food Safety and Standards Act, 2006 (FSSAI), but we are not liable for any manufacturing defects, contamination, or quality issues arising from the production process.

3. Consumer Rights & Right to Information As a consumer, you are entitled to the following rights under the Consumer Protection Act, 2019 (India):

  • Right to be informed about the quality, quantity, potency, purity, standard, and price of goods
  • Right to seek redressal against unfair trade practices
  • Right to file a complaint if goods are defective or services are deficient

4. How to File a Complaint or Seek Information If you have a concern about product quality, safety, or wish to exercise your consumer rights, you may contact us or reach out to the appropriate authority:

  • 📧 Email us: [houseofbreadsclt@gmail.com]
  • 📞 Call us: [+91 9061433442]
  • 🏛️ National Consumer Helpline (NCH): 1800-11-4000 (Toll-free, Mon–Sat, 9:30 AM – 5:30 PM)
  • 🌐 Consumer Online Portal: consumerhelpline.gov.in
  • 🏛️ FSSAI Consumer Helpline: 1800-11-2100

5. Limitation of Liability House of Breads shall not be held liable for any indirect, incidental, or consequential damages arising from the use of products sold on our platform. Our maximum liability is limited to the order value paid by the customer.

6. Governing Law These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in [your city], India.

7. Changes to Terms We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of the revised terms.