Refund policy
Refund & Replacement Policy — House of Breads
At House of Breads, we take great pride in delivering fresh, handcrafted food products — including artisan Breads, Bakes, Beverages, Pastry, organic & Healthy cookies, toffees, coffee, and baking essentials etc. Due to the perishable and consumable nature of our products, all sales are final with the following exceptions:
Eligible for Refund or Replacement We will offer a full refund or replacement only if:
- The product arrives damaged, broken, or tampered with
- The product is incorrect (wrong item delivered)
- The product is spoiled or mouldy upon delivery (not due to improper storage after receipt)
How to Claim
- Report the issue within 24 hours of delivery
- Email us at houseofbreadsclt@gmail.com with your order number and clear photos
- We will review and respond within 2 business days
Refund Method Approved refunds will be processed to the original payment method within 5–7 business days, or as store credit if preferred.
How to Claim
- Report the issue within 24 hours of delivery
- Email us at houseofbreadsclt@gmail.com with your order number and clear photos
- We will review and respond within 2 business days
Refund Method Approved refunds will be processed to the original payment method within 5–7 business days, or as store credit if preferred.
Non-Eligible Claims
- Change of mind
- Incorrect storage after delivery
- Slight variation in appearance (handcrafted products may vary)
- Claims made after 24 hours of delivery
For any questions, contact us at houseofbreadsclt@gmail.com